Onflo - Notice history

All systems operational

Notice history

Apr 2024

Identified: Partial Outage (Twilio - Inbound & Outbound Calling)
  • Resolved
    UTC
    Resolved

    The K12 Insight team has performed thorough testing and confirmed that all Twilio issues are resolved for our customers.

  • Monitoring
    UTC
    Monitoring

    As of 12:30 p.m. EDT, Twilio posted the following update: Currently, our baseline call functionality has been restored and is operating normally. Users should experience no issues with standard voice calls. We are also fully recovered on both inbound and outbound Flex calls. Our team is working diligently to resolve any residual issues to minimize any disruption to our users.

    The K12 Insight team continues to monitor this issue.

  • Identified
    UTC
    Identified

    As of 11 a.m. EDT, our third-party Telephony provider, Twilio, reported a partial outage affecting some inbound and outbound calls. Twilio is aware of the issue and working actively to resolve it. Our team is actively monitoring this issue. Any accounts receiving or placing live phone calls may be affected. We will provide updates as they become available. Twilio will continue to post updates on their status page: https://status.twilio.com/incidents/5b8wmb5djj4g

Mar 2024

Scheduled Maintenance: Saturday, March 9, 2024
  • Completed
    March 09, 2024 at 7:30 AMUTC
    Completed
    March 09, 2024 at 7:30 AMUTC
    Maintenance has completed successfully
  • In progress
    March 09, 2024 at 7:00 AMUTC
    In progress
    March 09, 2024 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    March 09, 2024 at 7:00 AMUTC
    Planned
    March 09, 2024 at 7:00 AMUTC

    Our systems will be unavailable on Saturday, March 9, 2024 from 2:00 a.m. - 2:30 a.m. EST for maintenance.

    During this time, accounts will not be accessible, and survey participation and dialogue submission will be unavailable.

    We apologize for any inconvenience this may cause, but even a well-oiled machine needs service every now and then.

    We’ll see you on the other side, better than ever!

    The K12 Insight Team

Feb 2024

No notices reported this month

Feb 2024 to Apr 2024

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